Privacy Policy

At Rajshahi Silks, accessible from rajshahisilks.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Rajshahi Silks and how we use it.

Information We Collect

  • Personal Information: When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including mobile banking or card details), email address, and phone number.

  • Log Files: Like many other websites, we follow a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website.

  • Process your orders for our silk products and manage deliveries.

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website.

  • Send you emails or SMS regarding your order status (24–72 hours delivery updates).

  • Find and prevent fraud.

Sharing Your Personal Information

  • We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • For example, we share your address and phone number with our Courier Partners to deliver your saree.

  • We also use Google Analytics to help us understand how our customers use the site.

Security of Your Data

The security of your data is important to us. We use industry-standard encryption and secure protocols to protect your personal and payment information during transactions.

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@rajshahisilks.com or via our Facebook page.